Returns & Refunds
At Footflair, every personalised football boot sticker is made especially for you. We take care when preparing your order and want you to be happy with your purchase.
Personalised & Made-to-Order Products
As our stickers are personalised with your chosen name, colour and optional flags, they are made to your individual specifications.
Under UK consumer law, personalised products are generally exempt from the standard 14-day change-of-mind cancellation right.
This means we cannot normally accept returns or offer refunds simply because you've changed your mind or no longer require your stickers.
This does not affect your statutory rights.
Incorrect Personalisation
Please double-check all personalisation details before placing your order, including names, spelling, colours and country flags.
Your stickers will be produced using the information submitted at checkout.
If you notice a mistake after ordering, please contact us as soon as possible. We'll do our best to make changes before production begins, but changes cannot be guaranteed once your order has entered production.
If we make an error with your personalisation, please contact us so we can put things right.
Faulty, Damaged or Incorrect Orders
If your stickers arrive damaged, faulty or different from what you ordered, please contact us with:
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Your order number
A description of the issue
Clear photographs, where possible
We'll review the problem and arrange an appropriate remedy in accordance with your statutory rights, which may include a replacement or refund.
Please contact us as soon as reasonably possible after discovering an issue.
Application & Care
Application & Care
For best results, follow the application instructions supplied with your stickers.
Apply them only to suitable, clean and dry surfaces.
Adhesion and durability may vary depending on the football boot material, surface condition, application and playing conditions.
Improper application or damage caused by misuse or normal wear and tear is not generally considered a manufacturing fault. However, this does not affect your statutory rights where goods are faulty or not as described.
Missing or Delayed Orders
If your order hasn't arrived, please contact us with your order number.
We'll investigate and help resolve the issue in accordance with your consumer rights.
How to Contact Us
If you have any questions or concerns about your order, please contact us through our website's Contact Us page.