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PRIVACY POLICY

Last updated: 9 November 2026

At Footflair, we respect your privacy and are committed to protecting your personal information.

This policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.

5. Sharing Your Information

1. Who We Are

Footflair is operated by Anthony James Lake, trading as Footflair, a UK-based sole trader.

For data protection purposes, we are responsible for the personal information we collect and use.

Contact email: Footflair@hotmail.co.uk

Business contact/postal address: 6 Balgonie Court, Chellaston, Derby, DE73 5YH

2. Information We Collect

When you use our website, we may collect:

  • Your name, email address and telephone number

  • Billing and delivery information

  • Order details, including personalised names, colours and country flags

  • Messages you send through our contact form

  • Payment and transaction information

  • Technical information such as your IP address, device information and website usage, depending on the cookies and services enabled

Payment information is processed through the payment providers available at checkout. We do not need to receive or store your full payment card details to fulfil your order.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Prepare and print your personalised football boot stickers

  • Arrange delivery

  • Send order confirmations and delivery updates

  • Respond to customer enquiries

  • Handle refunds, complaints and customer service issues

  • Maintain business and accounting records

  • Improve our website and services

  • Send marketing communications where permitted by law

4. Our Legal Basis for Processing

Under UK data protection law, we rely on appropriate legal bases, including:

  • Contract: To process your order and deliver your products

  • Legal obligation: To maintain required accounting records and comply with applicable laws

  • Legitimate interests: To respond to enquiries, prevent fraud and manage our business, where those interests are not overridden by your rights

  • Consent: Where required for optional cookies or certain marketing communications

You can withdraw consent at any time where consent is the basis for processing.

5. Sharing Your Information

We only share personal information where necessary to operate our business.

This may include:

  • Wix, which hosts our website and provides ecommerce services

  • Payment service providers, which process transactions

  • Our printing supplier, where order details are needed to manufacture your personalised stickers

  • Postal and delivery companies, to deliver your order

  • Accounting and other professional service providers, where necessary

We do not sell your personal information to third parties.

6. Cookies and Website Analytics

Our website may use essential cookies to support shopping baskets, checkout and website security.

Depending on the features enabled, we may also use analytics or marketing cookies.

Where required, we will ask for your consent before placing non-essential cookies. You can manage your preferences using the cookie settings available on our website.

7. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this policy.

Order and transaction records may be retained for up to six years after the relevant tax year, or longer where legally required.

Customer enquiries and other information are reviewed and deleted or anonymised when no longer needed.

8. How We Protect Your Information

We take reasonable measures to protect personal information from unauthorised access, loss, misuse and disclosure.

Our website uses Wix's hosting infrastructure, and we restrict access to business information to those who need it.

No online system can guarantee complete security.

9. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where required, we rely on appropriate safeguards under UK data protection law to protect personal information transferred internationally.

10. Your Data Protection Rights

Depending on the circumstances, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information

  • Object to or restrict certain processing

  • Request transfer of your information

  • Withdraw consent where processing is based on consent

To exercise your rights, contact us using the details above.

You also have the right to complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

11. Children's Privacy

Our website is intended for customers making purchases. We do not knowingly collect personal information directly from children for marketing purposes.

Parents or guardians may provide a child's name when ordering personalised stickers. We use that information to fulfil the order.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website or legal requirements.

The latest version will always be available on this page.

FOOTFLAIR — YOUR BOOTS. YOUR FLAIR.

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